Terms & conditions

DATED AS REFERRED IN EMAIL

SERVICE AGREEMENT STANDARD TERMS

These terms are effective, agreed and applicable from the date the Client receives an invoice with the scope of work and makes payment . 

BETWEEN:

Trading as Student Support services

WHEREAS: 

(1) The Service Provider provides Services as listed in the Schedule to consumer clients and has reasonable skill, knowledge and experience in that field.

(2) The Client wishes to engage the Service Provider to provide the services set out in this Agreement, subject to the terms and conditions of this Agreement.

(3) The Service Provider agrees to provide the services set out in this Agreement to the Client, subject to the terms and conditions of this Agreement.

IT IS AGREED as follows: 

1. Definitions and Interpretation 

1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

“Business   Day”

means any day other than a Saturday, Sunday or   bank holiday;

“Calendar   Day”

means any day of the year;

“Deposit”

means an advance payment made to Us under   sub-Clause 4.3;

“Month”

means a   calendar month;

“Price”

means   the price payable for the Services as fully detailed in Schedule 1;

“Services”

means   the services which are to be provided by Us to You as specified in Schedule 1;

“We/Us/Our”

means   the Service Provider, Student Support Services; and

“You/Your”

means   the Client.

1.2 Each reference in this Agreement to “writing” and any similar expression includes electronic communications whether sent by e-mail, text message or other means.

1.3 Each reference to a statute or provision of a statute is a reference to that statute or provision as amended or re-enacted at the relevant time.

1.4 Each reference to “this Agreement” is a reference to this Agreement and each of its Schedules as amended or supplemented at the relevant time.

1.5 Each reference to a Schedule is a reference to a schedule to this Agreement.

1.6 The headings used in this Agreement are for convenience only and shall have no effect upon the interpretation of this Agreement.

1.7 Each reference to the singular number shall include the plural and vice versa.

1.8 Each reference to any gender shall include the other gender.

1.9 References to persons shall include corporations.

2. Information About Us 

Student Support System
We are here! 24/7  

#Call us: +44 7586621025  

#WhatsApp us: +91 9477404112  

#Email us: sssuk04@outlook.com  

#Visit our Website https://www.studentsupportsystem.com 

CHOOSE US! CHOOSE QUALITY! 

Guaranteed on Time Delivery!  

Our business grows by positive referrals. If you have any friends or associates who may be interested in our services, please let them know about us. Thank you.  

Facebook Page | Facebook Group | Instagram | LinkedIn | YouTube | Twitter

3. The Contract

3.1 This Agreement governs the provision of Services by Us and embodies the contract between Us and You. Before accepting this Agreement, please ensure that You have read it carefully. If You are unsure about any part of this Agreement, please ask Us for clarification.

3.2 A legally binding contract between Us and You will be created upon our mutual acceptance of this Agreement with is confirmed when you make payment of our invoice. Other then the main email confirmation of your order, no other email or social media communication on your requirements and the Service we provide will override these terms unless agreed in writing by Us.

3.3 By signing this Agreement both parties hereby acknowledge that We have given or made available to You the following information (save for where such information is already apparent from the context of the transaction):

3.3.1 The main characteristics of the Services;

3.3.2 Our identity and contact details (as set out below in Clause 10);

3.3.3 The total Price for the Services including taxes or, if the nature of the Services is such that the Price cannot be calculated in advance, the manner in which it will be calculated;

3.3.4 The arrangements for payment, performance and the time by which (or within which) We undertake to perform the Services;

3.3.5 The duration of this Agreement, where applicable, or if this Agreement is of indeterminate duration or is to be extended automatically, the conditions for terminating it;

4. Price and Payment

4.1 The Price payable for the Services is detailed in Schedule 1.

4.2 All Prices shown in this Agreement include VAT. If the rate of VAT changes between the date of this Agreement and the date of Your payment, We will adjust the rate of VAT that You must pay. Changes in VAT will not affect any Prices where We have already received payment in full from You.

4.3 Before We begin providing the Services, You will be required to pay a Deposit of 50% of the total Price for the Services. 

4.4 In certain circumstances, if the Services are cancelled, Your Deposit may be refunded in full or in part. The amount due will be calculated based upon the Price for the Services and the amount of work (if any) already undertaken by Us. Please refer to Clause 9 for details of cancellation.

4.5 The balance of the Price will be payable once We have provided a snapshot, teaser, software package etc..of the Services. Thus 50% of the total payment will be payable before starting the service. The remaining 50% will be payable on completion of the entire project. Should this not be paid as per the agreed schedule of payment, we have no obligation to submit the Complete work to you.

4.6 We accept the following methods of payment:

4.6.1 Bank transfer;

4.6.2 Payment Link;

4.6.3 Cash

4.6.4 Cheque

4.7 Any method that takes an extra payment will be charged back to you as per payment terms.

4.8 If You do not make payment to Us by the due date as shown on the relevant invoice, We may charge You interest on the overdue sum at the rate of 4% per annum above the base lending rate of Bank of England from time to time. Interest will accrue on a daily basis from the due date for payment until the actual date of payment of the overdue sum, whether before or after judgment. You must pay any interest due when paying an overdue sum. Once the work is complete from our end, we expect balance payment.

4.9 The provisions of sub-Clause 4.8 will not apply if You have promptly contacted Us to dispute an invoice in good faith. No interest will accrue while such a dispute is ongoing.

5. Providing the Services

5.1 As required by law, We will provide the Services with reasonable skill and care, consistent with best practices and standards in the market, and in accordance with any information provided by Us about the Services and about Us. Any new requirement not forming part of this Contract such as explanations and teaching, we may quote and charge extra for providing. We only provide referencing material/content for understanding purposes and examples for you to base your project on so none of our material may be copied to present as your original assignment/task/project in any form as that would be plagiarism and you indemnify us against any claims should you do so. We will only deal with You and no one else acting on your behalf.

5.2 We will make every reasonable effort to complete the Services on time (and in accordance with the specification in Schedule 1). We cannot, however, be held responsible for any delays if an event outside of Our control occurs. Please see Clause 8 for events outside of Our control.

5.3 If We require any information or action from You in order to provide the Services, We will inform You of this as soon as is reasonably possible. [Examples of what we may require include: Anything that will help us to complete the task.]

5.4 If the information or action required of You under sub-Clause 5.5 is delayed, incomplete or otherwise incorrect, We will not be responsible for any delay caused as a result. If additional work is required from Us to correct or compensate for a mistake made as a result of incomplete or otherwise incorrect information or action on Your part, We may charge You a reasonable additional sum for that work.

5.5 In certain circumstances, for example where there is a delay in You sending Us information or taking action required under sub-Clause 5.5, We may suspend the Services (and will inform You of that suspension in writing).

5.6 In certain circumstances, for example where We encounter a technical problem, We may need to suspend the Services in order to resolve the issue. Unless the issue is an emergency and requires immediate attention. We will inform You in advance in writing before suspending the Services.

5.7 If the Services are suspended under sub-Clauses 5.7 or 5.8, You will not be required to pay for them during the period of suspension. You must, however, pay any invoices that You have already received from Us by their due date(s).

5.8 If You do not pay Us for the Services as required by Clause 4, We may suspend the Services until You have paid all outstanding sums due. If this happens, We will inform You in writing. This does not affect Our right to charge You interest under sub-Clause 4.8 along with the fees due.

6. Problems with the Services and Your Legal Rights

6.1 We always use reasonable efforts to ensure that Our provision of the Services is trouble-free. If, however, there is a problem with the Services We request that You inform Us as soon as is reasonably possible.

6.2 We will use reasonable efforts to remedy problems with the Services as quickly as is reasonably possible and practical and will respond to emails or business Whatsapp messages in 24-48 hours. 

6.3 We will not charge You for remedying reasonably identified problems or amendments to our work, under this Clause 6 where the problems have been caused by Us, any of Our agents or employees or sub-contractors and will limit any amendments to one change. If We determine that a problem has been caused by incorrect or incomplete information or action provided or taken by You, sub-Clause 5.6 will apply and We may charge You for remedial work.

6.4 As a consumer, You have certain legal rights with respect to the purchase of services. For full details of your legal rights and guidance on exercising them, it is recommended that You contact your local Citizens Advice Bureau or Trading Standards Office. If We do not perform the Services with reasonable skill and care, or in line with information that We have provided about them You have the right to request repeat performance which will be limited to updating the work we provide to reasonable standard or, if that is not possible or done within a reasonable time without inconvenience to You, You have the right to a reduction in price as mutually agreed. If for any reason We are required to repeat the Services in accordance with Your legal rights, We will not charge You for the same and We will bear any and all costs of such repeat performance limited to one repeat. In cases where a price reduction applies, this may be any sum up we decide is reasonable and, where You have already made payment(s) to Us, may result in partial refund. Any such refunds will be issued without undue delay (and in any event within 14 calendar days starting on the date on which We agree that You are entitled to the refund) and made via the same payment method originally used by You unless You request an alternative method. In addition to your legal rights relating directly to the Services, You also have remedies if We use materials that are faulty or incorrectly described.

6.5 If You threaten our team by visiting their personal residence, disrespecting them or using offensive language or making allegations in a public space or discredit Us on social media without first going through our complaints process, we have the right to take legal action against You for defamation and loss suffered if applicable.

7. Liability

7.1 We will be responsible for any foreseeable loss or damage that You may suffer as a result of Our breach of this Agreement or as a result of Our negligence (including that of Our employees, agents or sub-contractors), limited only to the value of the amount paid by You to Us (not including any disbursements we make to third parties on your behalf). Loss or damage is foreseeable if it is an obvious consequence of the breach or negligence or if it is contemplated by You and Us when the contract is created. We will not be responsible for any loss or damage that is not foreseeable.

7.2 We provide Services for domestic and private use (or purposes). We make no warranty or representation that the Services are fit for commercial, business or industrial purposes of any kind and don’t allow resale. You will also be liable for any loss caused to us by breach of this contract or any defamatory actions against us. By entering into this Agreement, You agree that You will not use the Services for such purposes. We will not be liable to You for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.

7.3 Nothing in this Agreement seeks to exclude or limit Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.

7.4 Nothing in this Agreement seeks to exclude or limit Your legal rights as a consumer. For more details of Your legal rights, please refer to Your local Citizens Advice Bureau or Trading Standards Office.

8. Events Outside of Our Control (Force Majeure)

8.1 We will not be liable for any failure or delay in performing Our obligations under this Agreement where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond Our reasonable control.

8.2 If any event described under this Clause 8 occurs that is likely to adversely affect Our performance of any of Our obligations under this Agreement:

8.2.1 We will inform You as soon as is reasonably possible;

8.2.2 Our obligations under this Agreement will be suspended and any time limits that We are bound by will be extended accordingly;

8.2.3 We will inform You when the event outside of Our control is over and provide details of any new dates, times or availability of Services as necessary;

8.2.4 If an event outside of Our control occurs and You wish to cancel this Agreement, You may do so in accordance with Your right to cancel under sub-Clause 9.3.3;

8.2.5 If the event outside of Our control continues for more than 8[A1] [A2]  weeks, We will cancel this Agreement in accordance with Our right to cancel under sub-Clause 9.6.3 and inform You of the cancellation. Any refunds due to You as a result of that cancellation will be paid to You as soon as is reasonably possible, and in any event within 14 Calendar Days of Our cancellation notice.

9. Cancellation

9.1 You are free to cancel the Services and this Agreement without notice at any time before We begin providing them or starting work, for a valid reason should we deem this is the case. If you have made any payment to Us for any Services We have not yet provided or work we have not yet begun, these sums will be refunded to you as soon as is reasonably possible, and in any event within 14 Calendar Days of Our acceptance of Your cancellation.

9.2 Once We have begun providing the Services, You are free to cancel the Services and this Agreement at any time by giving Us 7-10 Working Days written notice and will be charged on a pro rata basis. If You have made any payment to Us for any Services We have not yet provided or begun working on, these sums will be refunded to You as soon as is reasonably possible, and in any event within 14 Calendar Days of Our acceptance of Your cancellation if for a valid reason. If We have provided Services that You have not yet paid for, the sums due will be deducted from any refund due to You or, if no refund is due, We will invoice You for those sums and You will be required to make payment in accordance with Clause 4.

9.3 If any of the following occur, You may cancel the Services and this Agreement immediately by giving Us written notice. If You have made any payment to Us for any Services We have not yet provided, these sums will be refunded to You as soon as is reasonably possible, and in any event within 14 Calendar Days of Our acceptance of Your cancellation.  If We have provided Services that You have not yet paid for, the sums due will be deducted from any refund due to You or, if no refund is due, We will invoice You for those sums and You will be required to make payment in accordance with Clause 4. If You cancel because of Our breach under sub-Clause 9.3.1, You will not be required to make any payments to Us. You will not be required to give 7-

10 Working Days notice in these circumstances:

9.3.1 We have breached this Agreement in any material way and have failed to remedy that breach within 14 Working Days of You asking Us to do so in writing; or

9.3.2 We enter into liquidation or have an administrator or receiver appointed over Our assets; or

9.3.3 We are unable to provide the Services due to an event outside of Our control (as under sub-Clause 8.2.4); or

9.3.4 We wish to change the terms of this Agreement to Your material disadvantage.

9.4 We may need to cancel the Services and this Agreement before We begin providing them due to the unavailability of required personnel or materials, or due to the occurrence of an event outside of Our reasonable control. If such cancellation is necessary, We will inform you as soon as is reasonably possible. If you have made any payment to Us for any Services We have not yet provided, these sums will be refunded to you as soon as is reasonably possible, and in any event within 14 Calendar Days of Us informing You of the cancellation.

9.5 Once We have begun providing the Services, We may cancel the Services and this Agreement at any time by giving You 1-2 Working Days written notice. If You have made any payment to Us for any Services We have not yet provided, these sums will be refunded to You as soon as is reasonably possible, and in any event within 14 Calendar Days of Our cancellation notice. If We have provided Services that You have not yet paid for, the sums due will be deducted from any refund due to You or, if no refund is due, We will invoice You for those sums and you will be required to make payment in accordance with Clause 4.

9.6 If any of the following occur, We may cancel the Services and this Agreement immediately by giving You written notice. If You have made any payment to Us for any Services We have not yet provided, these sums will be refunded to You as soon as is reasonably possible, and in any event within 14 Calendar Days of Our cancellation notice.  If We have provided Services that You have not yet paid for, the sums due will be deducted from any refund due to You or, if no refund is due, We will invoice You for those sums and You will be required to make payment in accordance with Clause 4. We will not be required to give 1-2 Working Day’s notice in these circumstances:

9.6.1 You fail to make a payment on time as required under Clause 4 (this does not affect Our right to charge interest on overdue sums under sub-Clause 4.8); or

9.6.2 You have breached this Agreement in any material way and have failed to remedy that breach within 1-2 Working Days of Us asking You to do so in writing; or

9.6.3 We are unable to provide the Services due to an event outside of Our control (for a period longer than that in sub-Clause 8.2.5).

9.7 For the purposes of this Clause 9 (and in particular, sub-Clauses 9.3.1 and 9.6.2) a breach of this Agreement will be considered ‘material’ if it is not minimal or trivial in its consequences to the terminating Party (i.e. You under sub-Clause 9.3.1 and Us under sub-Clause 9.6.2). In deciding whether or not a breach is material no regard will be had to whether it was caused by any accident, mishap, mistake or misunderstanding.

10. Communication and Contact Details

10.1 If You wish to contact Us with questions or complaints, You may contact Us by telephone at 07586621025 or by email at sssuk04@outlook.com.

10.2 In certain circumstances You must contact Us in writing (as stated in various Clauses throughout this Agreement). When contacting Us in writing You may use the following methods:

10.2.1 Contact Us by email at sssuk04@outlook.com; or

10.2.2 Contact Us by pre-paid post at the address above.

11. Complaints and Feedback

11.1 We always welcome feedback from Our customers and, while We always use all reasonable endeavours to ensure that your experience as a customer of Ours is a positive one, We nevertheless want to hear from you if you have any cause for complaint.

11.2 All complaints are handled in accordance with Our complaints handling policy and procedure.

12. How We Use Your Personal Information (Data Protection)

We will only use Your personal data as set out in Our Privacy and cookie policy data protection policy available from our website.

13. Other Important Terms

13.1 We may transfer (assign) Our obligations and rights under this Agreement to a third party (this may happen, for example, if We sell Our business). If this occurs You will be informed by Us in writing. Your rights under this Agreement will not be affected and Our obligations under this Agreement will be transferred to the third party who will remain bound by them.

13.2 You may not transfer (assign) Your obligations and rights under this Agreement without Our express written permission (such permission not to be unreasonably withheld).

13.3 This Agreement is between You and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of this Agreement.

13.4 If any of the provisions of this Agreement are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of this Agreement.  The remainder of this Agreement shall be valid and enforceable.

13.5 No failure or delay by Us or You in exercising any of our respective rights under this agreement means that such right has been waived, and no waiver by Us or You of a breach of any provision of this Agreement means that either Party will waive any subsequent breach of the same or any other provision.

14. Governing Law and Jurisdiction

14.1 The Agreement, and the relationship between You and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of England & Wales.

14.2 As a consumer, You will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 14.1 above takes away or reduces Your rights as a consumer to rely on those provisions.

14.3 Any dispute, controversy, proceedings or claim between You and Us relating to the Agreement, or the relationship between You and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by Your residency.  

SCHEDULE 1

Please refer to the email for invoice and cost for services